Refund policy

Our policy lasts 30 business days. If 30 business days have passed since your purchase was received, unfortunately, we cannot offer you a refund or exchange.

Refunds
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at help@pawproshop.com.

Refunds during promotional periods
During a promotional period, when a promotional item is ordered by a customer, only a refund in the form of a store credit is possible. An exchange for another item from our store is also possible.

Error in the customer's shipping address
Once your order has been processed, it is no longer possible to modify it. Any item returned to us due to a wrong address will be reshipped to the buyer at their expense. To avoid these issues, we invite you to verify your address multiple times before finalizing your order.

Exchanges
We only replace an item for free if it is defective or damaged. Our customer service reserves the right to request photos or a return of the item before proceeding with an exchange or refund. You can write to us at help@pawproshop.com.

Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For further details, we invite our valued customers to review the Terms and Conditions.

Guaranteed Dog Training Warranty
To take advantage of this warranty, please write to us at help@pawproshop.com.

A detailed statement explaining the reasons for dissatisfaction and the efforts made to use the product according to the instructions.
Photos or videos showing the collar and the dog's behavior before and after use clearly demonstrating the product's ineffectiveness in improving the dog's behavior.