Who are we?
PAWPRO is an American brand committed to eco-friendly practices and the highest quality materials. We prioritize your dog's safety, which is at the core of our development process for our training collars that meet the strictest U.S. regulations. Featuring four respectful and comfortable training modes—Sound Beep, Vibration, Light, and an optional Electric mode—our collar ensures that you can correct unwanted behaviors effectively and safely. Trust PAWPRO for a training solution that respects and protects your pet.
What is the delivery time?
PAWPRO offers ultra-fast and completely free shipping. Our products are stored in the US and are ready to be shipped immediately. The current delivery time is 1 to 3 business days. A tracking number is provided the day after your order, or even on the same day.
Is a warranty included?
Yes! Every purchase from our store comes with a two-year warranty, giving you peace of mind with your purchase. Our warranty covers any manufacturing defects or unusual wear and tear on the training collar. If you’re not satisfied or if you encounter any issues, our customer service team is ready to help you via email at help@pawproshop.com
Can I return my order?
We offer a 100% satisfaction guarantee to all our customers. You can return your order up to 30 days after receiving your items for a full refund.
Is my purchase secure?
Your purchases at PAWPRO are 100% secure, thanks to our advanced payment security systems in partnership with Stripe. Along with our banking partners, PAWPRO has developed the strictest privacy controls.
How to contact you?
For any inquiries, our customer service team is available via email from Monday to Sunday, 8 AM to 6 PM, at help@pawproshop.com